Odyssey Health Clubs Privacy Policy
This privacy policy sets out how Odyssey Health Clubs collects, uses and protects your personal information when you use our website, mobile applications and club services.
Odyssey Health Clubs is committed to ensuring that your privacy is protected. Any information you provide to us will only be used in accordance with this privacy policy and applicable data protection legislation.
We may update this policy from time to time. Please check this page regularly to ensure that you are happy with any changes.
1. Information We Collect
We may collect the following information:
- Your name and contact details, including email address and telephone number.
- Date of birth and other identification information.
- Membership and contract information.
- Payment and billing information.
- Booking information, including fitness classes, tennis and coaching appointments.
- Information relating to your use of our facilities and services.
- Marketing preferences and responses to surveys or offers.
- Information you provide when contacting us or completing forms.
- Information relating to your use of our website and mobile applications.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Managing your membership and account.
- Providing access to our facilities and services.
- Processing payments and managing billing.
- Managing bookings for classes, tennis and coaching appointments.
- Communicating with you about your membership, bookings and club services.
- Providing information about offers, promotions and events where you have given the appropriate consent.
- Improving our products, services and member experience.
- Maintaining internal records and meeting our legal and contractual obligations.
We may contact you by email, telephone, post or through relevant mobile application notifications.
3. Mobile Applications
We use mobile applications to help members manage their membership and access our services.
These may include applications used for:
- Booking fitness classes, tennis courts and coaching appointments.
- Accessing club news, offers and referral services.
- Checking in to Technogym equipment and recording relevant training activity.
We may process information relating to your use of these applications, including bookings, check-ins and usage data, where necessary to provide the relevant service.
The information collected through our applications is handled in accordance with this privacy policy and the applicable terms and privacy policies of the relevant application providers.
4. Data Retention
We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including managing your membership, meeting our legal and contractual obligations, resolving queries or disputes, and maintaining appropriate business records.
The length of time we retain information will depend on the type of information, the reason it was collected and any applicable legal or regulatory requirements.
When personal information is no longer required, we will take appropriate steps to securely delete or anonymise it.
5. Information Security
We are committed to ensuring that your information is secure. We take appropriate physical, electronic and managerial measures to protect the information we collect from unauthorised access, disclosure, alteration or loss.
6. Cookies
Our website may use cookies to help analyse website traffic, understand how visitors use our website and improve the online experience.
You can choose to accept or decline cookies through your browser settings. Please note that declining cookies may affect your ability to use certain features of our website.
7. Sharing Your Information
We will not sell, distribute or lease your personal information to third parties.
We may share information with trusted service providers who support the operation of our business, membership systems, payment services, communications and mobile applications. Where appropriate, these providers process information on our behalf and are required to handle it securely and in accordance with applicable data protection requirements.
We may also disclose information where required to do so by law.
8. Your Rights
You may contact us to:
- Request details of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Request the deletion or restriction of your personal information where applicable.
- Withdraw consent for direct marketing communications.
- Raise a concern about how we use your personal information.
If you no longer wish to receive marketing communications, you can contact us at contact@odysseyhealthclubs.com.
9. Contact Us
If you have any questions about this privacy policy or how we use your personal information, please contact us:
Odyssey Health Clubs Old Knebworth Lane Knebworth Stevenage Hertfordshire SG2 8DU
Email: contact@odysseyhealthclubs.com
